People should ask questions before they order not afterwards. It be like someone ordering a random car part and putting in checkout notes asking if it will fit his car. Nobody operates like that. Not only that, as people screw up their order, there is no magic undo button for me to cancel orders, I never wrote a script and have no intentions of spending lots of time doing one. Canceling a order involves a lot of work as I have to do multiple edits to the SQL database to add items back into stock etc.
Also if people order and want to add items , which is fair enough, but it also clearly says I cannot combine orders. The whole system is automated so it does take up my time. So while I have taken time to do this , it takes up time as then in have to go hunting for stripe payments then refund the second postage, where I dont get fees back, plus I don't have time to recalculate postages costs as the extra item, it may go over to the next weight tier where I could lose out on postage. Again I don't have time to keep manually editing orders and I don't have time to write a magic script to sort out problem orders.
So ask on the forum before ordering parts! And make sure you order items in one order as I am no longer going to spend time in combining orders for people. It wasn't so bad to do a one off, but people keep on doing it and as I keep on saying, i have RSI and making order changes causes a of manual changes , ie typing !
I am also going to introduce a £5 ish order canceling fee. Again I spent almost 2 hours last week to undo a order, I have to manually look up items in the SQL database to add items back to stock. Plus I don't get back transaction charges when a order is refunded. I almost didn't care about it but its all becoming a huge issue now.
In sorry if this upsets anyone, but my fingers have been hurting like hell again the past few weeks. My store is automated so my girlfriend picks and packs orders and ships them for me, and she lives 40 miles away! She does not know what parts are and asking me again causes me more typing and holds up orders as i do actually have a day job, and not able to reply or look up anything right away which adds delays.
People may not like how I operate but if I wanted to add items to my Farnell order they wouldn't do it, it goes as a new order. I sure wouldn't put in the checkout notes, "will this transistor fit my TV, if not refund my order" , nobody will do that, the warehouse staff are for packing stuff up only, just like my girlfriend packs orders up for me..
Edit: I will try and add a cancel oder button when I get chance. But if the order is packed up then its to late to cancel it. Canceled order will be subject to the transaction charges still, as I cannot get those costs back from stripe. This almost is a restocking fee where I think its not legal to do anymore. But I can't do a full refund because I don't get the full amount in the first place..
Edit 2
https://www.gov.uk/government/publicati ... r-services
So I would assume transaction charges would be covered in that...Businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge, only in certain circumstances
If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit).
Businesses must take reasonable steps to reduce their losses (eg by re-selling the goods or services).
Non-refundable deposits should only be a small percentage of the total price.
Cancellation charges must be a genuine estimate of the business’ direct loss.