People not getting web store emails
Posted: Fri Apr 23, 2021 11:17 am
This seems to be on the rise lately A chap emailed me last week saying he had not had any emails or tracking, emailed me and emailed again in a bit of a grump because did not get a reply. This happened a few times over the past several weeks in fact. It is not just my web host either, peoples spam systems are even rejecting Stripe receipts!
Thing is, while a lot of web hosts have a spam box, a lot of web hosts are just outright rejecting emails and they are bouncing! So when people email me asking about their tracking or not have receipts etc, I simply cannot email them back because their mail server rejects my emails and I have no way of contacting them!
Part of this problem with my web server is someone was using my email address as a bounce to address, which got my IP address as a high spam score rating. So anyone which is using these third-party spam check sites are basically incorrectly rejecting email sent from my IP address. Spam was not originating from my server! Seems a lot of spam sites have incorrectly identified that the bounce to address was the sender, in the case of my server, it was not. As to why my email address got used in the first place is a bounce to was either pure coincidence or some malicious attack against me. Either way majority of contact should be by the forum not email. Just gets frustrating as well because of my RSI and taking the time to reply only to find the email is rejected
So aside from if your order actually failed, you will always get a email from stripe confirming credit card payment, A exxos web store receipt ( this information is displayed in your browser aswell after checkout, so please at least make a note of your order number!) Then you will receive a tracking email when your order is posted, this can be to a few days after your payment.
If you have had none of these emails then you really need to question why your mail server is rejecting them all and this is beyond my control so please don't moan to me about it! also if you email me and do not get a reply, I generally do reply to store related emails within a day, if you are not even getting those either then you definitely have a problem with your spam rules set up. You need to at least whitelist exxoshost if you expect to get any emails from my server reliably.
Also note if there is a problem with your order like missing parts of your address and we have no way to contact you, your order will simply get refunded and cancelled. The unusual thing is get an email six months later complaining because they have not received their order
Also as stated before, you can recover your order status on this page, but you need your order number at least, and you also need to fix your spam setup if you expect a copy to be emailed to you! https://www.exxosforum.co.uk/forum/viewt ... =90&t=2896
So people please stop blaming me for not sending out emails, I think maybe something your end which is messing up!
Thing is, while a lot of web hosts have a spam box, a lot of web hosts are just outright rejecting emails and they are bouncing! So when people email me asking about their tracking or not have receipts etc, I simply cannot email them back because their mail server rejects my emails and I have no way of contacting them!
Part of this problem with my web server is someone was using my email address as a bounce to address, which got my IP address as a high spam score rating. So anyone which is using these third-party spam check sites are basically incorrectly rejecting email sent from my IP address. Spam was not originating from my server! Seems a lot of spam sites have incorrectly identified that the bounce to address was the sender, in the case of my server, it was not. As to why my email address got used in the first place is a bounce to was either pure coincidence or some malicious attack against me. Either way majority of contact should be by the forum not email. Just gets frustrating as well because of my RSI and taking the time to reply only to find the email is rejected
So aside from if your order actually failed, you will always get a email from stripe confirming credit card payment, A exxos web store receipt ( this information is displayed in your browser aswell after checkout, so please at least make a note of your order number!) Then you will receive a tracking email when your order is posted, this can be to a few days after your payment.
If you have had none of these emails then you really need to question why your mail server is rejecting them all and this is beyond my control so please don't moan to me about it! also if you email me and do not get a reply, I generally do reply to store related emails within a day, if you are not even getting those either then you definitely have a problem with your spam rules set up. You need to at least whitelist exxoshost if you expect to get any emails from my server reliably.
Also note if there is a problem with your order like missing parts of your address and we have no way to contact you, your order will simply get refunded and cancelled. The unusual thing is get an email six months later complaining because they have not received their order
Also as stated before, you can recover your order status on this page, but you need your order number at least, and you also need to fix your spam setup if you expect a copy to be emailed to you! https://www.exxosforum.co.uk/forum/viewt ... =90&t=2896
So people please stop blaming me for not sending out emails, I think maybe something your end which is messing up!